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We're here to help you with any questions about our electric vehicles and services

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Merlin Infinite Building , DN 51 , Salt lake Sector V , 13th Floor , Room 1307 , Kolkata : 700091

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+91 9147709770

Email Us

info@richford.co.in

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Your satisfaction is of primary importance to us. If you have any question or comment about Richford please put in a request and we will address it as quickly and efficiently as possible.

Can also call us at: +91 9147709770 Or Email: info@richford.co.in

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Frequently Asked Questions

Our E-Rickshaws are designed with advanced technology, higher durability, long-lasting batteries, and superior comfort, ensuring cost-effectiveness and eco-friendly transport.

Our vehicles are powered with high-efficiency motors ranging from 1000W to 1560W+ depending on the model, delivering strong torque and smooth drive.

Loading capacity varies by model, typically between 300–500+ kg, ideal for commercial goods transport and delivery use.

We offer both Lead-Acid and Advanced Lithium-Ion battery options depending on the model and customer requirement.

Our EVs deliver an average range of 80–120 km per charge depending on load, battery type, and road conditions.

We offer a 12-month standard warranty on vehicle, motor, and controller. Charger, suspension, and electrical components carry a 6-month warranty. Battery warranty is as per manufacturer policy.

Warranty covers manufacturing defects only. It does not cover physical damage, misuse, water entry, wear-and-tear, or unauthorized repairs.

You can contact us directly or visit an authorized dealership near you for booking and purchase.

Yes, finance options are available through our partnered financial institutions (subject to eligibility).

EVs require less maintenance compared to fuel vehicles. Regular battery charging, water refill (for lead-acid), brake check, and tyre inspection ensure better life & performance.

Yes, our EVs are built with water-resistant electrical systems. However, submerging the vehicle or charger in water should be avoided.

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Frequently Asked Questions

What makes Richford Allianz (Etron) E-Rickshaw different from others?

What is the motor capacity of your vehicles?

What is the average loading capacity of your EV loaders?

What type of battery is used in your vehicles?

What is the running range on a full charge?

What warranty do you provide?

What issues are covered under warranty?

How can I book or purchase a vehicle?

Do you offer finance or EMI options?

What maintenance is required for EVs?

Are electric vehicles safe to drive in rainy conditions?

RIO

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Boss

L - 3.0

ATOM ULTRA

LOADER 1.8

ATOM DD

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